Help Center

COVID-19 Health and Safety Guidelines for Captains

    In the wake of the COVID-19 pandemic, making sure you, your customers, and your crew are safe is a priority. Here are some things you can do to help your trips run smoothly:

    Offer Private Trips 

    COVID-19 is an infectious disease, and the CDC recommends social distancing. People are encouraged to stay inside their circle of family and friends with whom they are generally in contact. With this in mind, running shared trips puts you and your customers at a higher risk of getting infected. The best way to avoid being exposed to the virus is running private trips where people don’t come in close contact with strangers. 

    If you want to put the shared trips on your listings on hold, follow the steps outlined here.

    Encourage Social Distancing

    Make sure to avoid close contact with your customers, and try to stay a rod’s distance away at all times. Physical contact with infected people is the main way of spreading COVID-19, and the CDC recommends staying at least six feet away from people outside your household.

    Limit Group Sizes

    Evaluate the number of people your boat can accommodate so that social distancing is possible on board. Consider making the number of people who can stand a rod’s length apart your maximum capacity for the time being. This ensures that you can maintain social distancing measures throughout the trip.

    If you want to lower the number of passengers you take on board, follow the steps outlined in this article.

    Thoroughly Disinfect Your Boat Between Trips 

    Make sure to thoroughly clean and disinfect your boat between trips. Clean the boat with soap and water, and then use disinfectant. Check EPA’s criteria to make sure your disinfectant is effective against COVID-19.

    In the wake of COVID-19, customers are looking to hygiene as a priority. Disinfecting your boat is considered the best way to avoid transmitting the virus. It will also make sure your customers feel comfortable going out on the water with you.

    Adjust Your Schedule to Leave More Time Between Trips

    Running back to back trips makes it harder for you to ensure the boat is disinfected thoroughly before each trip. Protect your own and your guests’ safety by leaving yourself enough time to clean the boat properly. Consider limiting the number of trips you run daily to one or two a day. 

    If you’d like to change departure times for your trips, follow the steps outlined here.

    Offer the Following Amenities for Customers:

    • Handwashing Station/Hand Sanitizer

    According to the CDC, washing your hands with soap and water is the most effective way to protect yourself against COVID-19. If you can’t provide a handwashing station, having alcohol-based hand sanitizer on board at all times goes a long way to making sure everyone is safe. 

    • Face Masks and Gloves

    Get in touch with your customers prior to the trip to ask whether they’re expecting you to wear a face mask and/or gloves. Make sure there is a secure place to dispose of material like used tissues and face masks on board (such as a trash bin with a lid and removable bag/lining).

    Communicate your policy to your customers with Saved Responses

    The best way to ensure you’re providing a good service is to communicate with your customers before the trip. Use our Saved Responses feature in your Instant Messaging conversations to quickly and easily communicate your COVID-19 policy to your customers. 

    With just a few clicks, you can use it to answer frequently asked questions or to share policy information that customers should be aware of before the day of their fishing trip.

    What precautions should I take for high-risk clients? 

    If your customers are over 65 or have pre-existing medical conditions, and there are COVID-19 cases in the area, consider postponing the trip to a later date. If they feel comfortable going on the trip, make sure you’re extra thorough with boat disinfection. Consider wearing a face mask and gloves to minimize the risk and help them feel comfortable.

    Canceling a trip due to the customer’s age or health condition is not considered to be discriminatory behavior, but rather a safety precaution.

    What should I do if I fall into the high-risk category?

    If you feel comfortable taking people out on the water, make sure you’re extra thorough with boat disinfection. Use our Instant Messaging feature to let your customers know about your condition so that they can be extra careful. Wear a face mask and gloves to minimize the risk, and introduce social distancing measures.

    If you aren’t comfortable with running trips at the moment, you can update your calendar following the steps outlined here. Make sure to prioritize your health and safety as much as you can.

    What should I do if I think I have COVID-19?

    If you or someone in your crew has a suspected or confirmed case of COVID-19, cancel or postpone your upcoming trips. Contact your medical provider and follow CDC and WHO guidelines.

    Reschedule or cancel your upcoming fishing trips:

    • Canceling due to COVID-19 and other serious illnesses is covered in our Extenuating Circumstances Policy. You will not receive any ranking penalty for canceling due to illness. Please note that we may request medical documentation confirming the circumstances. 
    • Log into your FishingBooker account to submit a cancellation request. When prompted to select a reason, choose “other” and then “extenuating circumstances.” Our staff will process your request.
    • Or, contact us and one of our representatives will help you reschedule or cancel any upcoming fishing trips over the next 2–4 weeks. 

    One of our representatives may also help you contact any FishingBooker customers who went fishing with you over the past two weeks to notify them that they may have been exposed to COVID-19. 

    What should I do if a customer has COVID-19?

    If a customer contacts you to say that they have a suspected or confirmed case of COVID-19, encourage them to stay home and reschedule or cancel their trip. You can also reach out to them ahead of time and make sure they’re not exhibiting any symptoms. Consider screening your employees and customers before you start the trip (assess symptoms and check their temperature).

    Do not feel obliged to take out a customer who is sick. Your safety is our priority, and your customers will be eligible for a full refund. You can cancel on behalf of the customer if needed, and the customer will be refunded.

    Customers can reschedule their trip with you or cancel. Customers who cancel due to extenuating circumstances such as illness can choose to receive a full deposit refund or FishingBooker credits of the same (or greater) value toward their next trip. 

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