Help Center

I’m a captain. What happens if I have, or suspect I have, COVID-19?

    If you test positive or suspect you may have COVID-19, please let us and your customers know as soon as possible.

    1. Contact us to let us know that you’ve tested positive or have coronavirus symptoms 
    2. Get in touch with any customers with upcoming trips in the next two weeks to let them know you won’t be able to run their trip. If you like, you can offer an alternative date. 

    What Happens Next

    Safety is our top priority, and we want to minimize the risk of spreading the virus. We’ll help you contact your customers and make sure you do not get penalized for any cancellations you need to make for existing bookings. We’ll snooze your listing for two weeks, or until you provide us with a negative COVID-19 test result. 

    After two weeks, we’ll contact you to make sure you’re feeling better and will keep the listing snoozed if you’re still unwell. 

    We reserve the right to snooze the listing of any captain who we discover is positive for COVID-19 in the interest of captain and customer safety.

    To learn more about protecting yourself and your customers during the coronavirus pandemic, please read our COVID-19 Health and Safety Guidelines. 

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