We understand that cancellations happen. But as they disrupt your customer's plans, penalties may be applied to your account depending on the reason for your cancellation.
Canceled trips impact your overall success rate, which is one of the main factors in our ranking algorithm. This means trip cancellations can negatively impact your ranking on FishingBooker.
An automatic cancellation review will be posted on your listing, and your calendar will stay blocked for the dates of the canceled reservation.
Instant Book Cancellations
If you have the Instant Book feature enabled, you can cancel a maximum of 4 trips before the feature is disabled on your listing.
You will be able to reactivate the feature 1 year from the date of the first canceled trip.
These cancellations will count towards your success rate and will impact your ranking.
No penalties will be applied to your account if you cancel a trip for one of the following reasons:
If you are unable to run your trip due to a boat malfunction, the cancellation will be 100% penalty-free.
As safety on board is of the utmost priority, bad weather cancellations are 100% penalty-free.
Emergencies & Extenuating circumstances
If the reason for your cancellation was an emergency, your account will not be penalized.
If you received a penalty notice for an emergency cancellation, please contact our Coordinator team at firstname.lastname@example.org to discuss the cancellation.