Given that cancellations disrupt customers' plans, penalties may be applied to your account depending on the reason for your cancellation.
However, if the reason for your cancellation was an emergency or unavoidable circumstance, your account will not be penalized.
If you received a penalty notice for an emergency cancellation, please contact our Captain Relations Department to discuss the cancelation.
Bad Weather
As safety on board is of the utmost priority, bad weather cancellations are 100% penalty-free.
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