My customer wants to reschedule their trip. What do I do?

If a customer wants to reschedule their trip, they can submit a reschedule request, which you can accept or decline. 

Once they submit a reschedule request, you will be notified via email, SMS and a notification in the Captain App.

I can accommodate their request

If you can accommodate their reschedule request, accept it through your FishingBooker account.

The trip will be automatically updated in the system and the original trip date will reopen in your FishingBooker calendar.

I can't accommodate their request

If you decline their reschedule request, the trip will remain confirmed for the original trip date.

Related Articles:

• Can I change the date of my reservation?
• How do I respond to a booking request?