If the charter boat you booked doesn't meet your expectations, or you think there are amenities missing or broken, you should raise your concerns with the captain immediately. The sooner you raise your concerns, the sooner they can help resolve them.
We advise you to keep all correspondence in a written form, and take photos or videos supporting your complaint. This will help us to review your case.
In case your complaint wasn't resolved in a proper manner, please contact us with full details and evidence to support your claim.
Shortly after your trip is done you will be able to review your experience for other anglers to see.