Angler Support

How do I use search filters?

Search filters allow you to find the perfect charter for your next fishing trip. ...

How do I save a charter I like?

If you find a charter you like but aren't ready to book just yet, you can save it...

How can I search for trips on wheelchair accessible boats?

At FishingBooker, we want to make sure that your booking process goes smoothly. T...

How do I book a trip?

Booking a fishing trip on FishingBooker is easy. First, you can find a charter th...

How long do I have to wait for the captain to reply to my booking request?

Some captains prefer to approve booking requests manually to ensure they have all...

What is the status of my reservation?

If you have submitted a Booking Request, the captain will have up to 24 hours to ...

What happens if my reservation request is declined or expires?

If your reservation request is declined by the charter operator or expires, meani...

How does FishingBooker work?

Interested in booking a fishing trip? Here’s how we work: FishingBooker is an onl...

What is Instant Book?

Instant Book is a feature that allows trips to be confirmed automatically without...

What is pre-approval?

If you've enquired about a certain trip or date, captains can send a pre-approval...

What is a Special Offer?

Captains are able to offer you customized fishing trips to suit your needs. They ...

How does FishingBooker enforce the Best Price Guarantee?

In line with FishingBooker's Best Price Guarantee, if you find the exact same tri...

What should I wear on my fishing trip?

What you should wear on your fishing trip, depends on the type of trip you're goi...

What is the Best Price Guarantee?

FishingBooker's Best Price Guarantee ensures that every trip advertised on our we...

Is fuel included in the price?

Most trips on FishingBooker include fuel costs. If there is a fuel surcharge in a...

Is there a toilet on board?

You can see if the boat has some type of onboard bathroom on the charter listing ...

What's the minimum age for children on the boat?

Every captain is allowed to set their own policy when it comes to children on the...

How do I see where the boat is located?

Every charter's address is included on the listing page. The address is shown jus...

Is fish cleaning included in the price?

You can see if fish cleaning and filleting are included in the price of your trip...

What happens if we have bad weather?

Click for sound 4:32 ● ● ● ● ● ● ● ● In...

Can pickup be arranged?

Each captain is able to set their own pickup policy. FishingBooker allows the fol...

Can I bring alcohol on my trip?

Every captain can choose their own policy regarding alcoholic drinks on board. To...

How can I find out what's the weather like?

If your selected date is less than seven days away, you can find out what the wea...

Can I keep the catch?

Each captain sets their own catch policy, depending on local restrictions and the...

Do I need a fishing license?

Click for sound You can see what trips other ...

What type of equipment is included?

You can see what equipment is included in the price on the listing page. Scroll d...

Does my trip include drinks and snacks?

Some captains provide drinks, snacks, and even lunch on their charters. You can s...

Is there parking available?

Parking availability depends on where you meet your captain to go fishing. You'll...

Where do I meet the captain?

You can find out where to meet the captain on the charter listing page. The exact...

How much should I tip?

That’s why it's customary to leave a cash tip, usually 15–20% o...

How far out will we go?

How far out you'll go on your trip depends on what you're fishing for and how lon...

How do I know what's biting?

To help you decide where and when to go fishing, FishingBooker provides informati...

Is the boat pet friendly?

It's up to the individual captain to allow pets on board. If you would like to br...

What is the departure time?

To check the departure time for a trip you are interested in, look at the text un...

How do I contact Customer Support as a customer?

To get in touch with FishingBooker's Support Team, visit our Contact page. Select...

Are food and drinks included in the price?

You can see if food and drinks are included in the price of your trip on the char...

What happens if I violate the cancellation policy?

If you cancel a reservation and violate the captain's cancellation policy or don'...

What do I do if I can't see my booking?

If you're logged into your FishingBooker account and can't find your booking deta...

How do I change my booking as a customer?

If you need to change the details of your booking, you should submit a Booking Ch...

Can I change the number of people in my reservation?

Captains usually don't mind when customers change the number of people on a trip,...

What is a booking change request?

A Booking Change Request is a request that can be sent by either the captain or c...

How many times can I request to change my booking?

You can place a Booking Change Request as many times as you want. Keep track of...

When will I receive a response to my booking change request?

Once you place a Booking Change Request, you will receive a response within 48 ho...

How do I check the status of my booking change request?

You can check the status of your Booking Change Request on the Bookings page of y...

What happens if the boat I booked is unavailable, but the Captain offered me a different one?

If your captain proposes an alternative boat different from the one you initially...

What happens with the reservation if the booking change request expires?

If a Booking Change Request is not responded to within 48 hours, it will expire. ...

What happens with the reservation if the booking change request is withdrawn by the captain?

When a Booking Change Request is withdrawn or declined, it means that any propose...

What happens with the reservation if the Booking Change Request is declined?

If your Booking Change Request is declined, your booking status will differ depen...

How do I withdraw my booking change request?

When you withdraw a Booking Change Request, your reservation will remain unchange...

How do I respond to a booking change request as a customer?

Sometimes, after a booking is confirmed, your captain will ask to change some det...

What do I do if I can't see my booking?

If you're logged into your FishingBooker account and can't find your booking deta...

How do I contact the captain?

Feel free to reach out to your captain at any stage of your journey – whether it'...

What do I do if I can't get in touch with the captain?

To get in touch with your captain once you have a confirmed booking, you may use ...

How do I contact Customer Support as a customer?

To get in touch with FishingBooker's Support Team, visit our Contact page. Select...

Why are phone numbers masked?

Masked phone numbers allow captains and customers to prepare for fishing trips wh...

What do I do if I can't see my booking?

If you're logged into your FishingBooker account and can't find your booking deta...

I forgot something on the boat. What do I do?

If you left something behind on the boat, contact the captain . If you are travel...

What should I do if the trip I booked doesn't meet my expectations?

If the charter boat you booked doesn't meet your expectations, or you think there...

What is the deposit?

A trip deposit is a money paid in advance to guarantee your reservation. When boo...

When am I charged for the reservation?

When you submit a reservation request, FishingBooker collects your payment detail...

Can I pay the full price in advance?

The default payment method on FishingBooker is a deposit payment of 10–30% of the...

How do I pay the remaining balance for my trip?

Anglers can book their FishingBooker trips by either paying in full using Online...

Is there a booking fee?

FishingBooker does not charge booking fees or administrative fees to the charter ...

Is there an additional credit card fee?

There is no additional credit card fee when you pay the deposit for your trip thr...

Is there a military discount?

Some captains offer a military discount for active duty service members, veterans...

Does FishingBooker sell gift certificates?

FishingBooker does not sell gift certificates at this time. Alternatively, if you...

I have a Groupon discount. How do I use it?

FishingBooker does not accept Groupon or other discount vouchers. If you have a G...

How do I become an affiliate partner?

Becoming a FishingBooker Affiliate Partner will allow your customers to browse an...

What happens if I violate the cancellation policy?

If you cancel a reservation and violate the captain's cancellation policy or don'...

What payment methods can I use to book a trip?

Click for sound bringing your preferred seasickness med...

How do I manage my payment methods as a customer?

To manage payment methods on your FishingBooker profile, follow these steps: Go t...

What currencies does FishingBooker accept?

FishingBooker processes all transactions in US Dollars. If you own an account wit...

What currencies does the captain accept?

It's up to the captain to decide which currency they accept. If you're paying the...

What is the Online Payments option?

You can use the Online Payments option to pay the full amount of your trip online...

How can I see if I can pay in full online?

You'll be able to see if a captain offers full upfront payments when you reach th...

What happens if I violate the cancellation policy?

If you cancel a reservation and violate the captain's cancellation policy or don'...

Do I have to pay if my reservation request isn't accepted by the charter operator?

If your reservation request isn’t accepted by the charter operator or expires wit...

Why were my funds put on hold when I requested to book a trip?

When requesting to book a trip on FishingBooker, you are asked to submit your pay...

Why is there a charge on my card if my request was declined?

Your payment may be temporarily authorized when you request a reservation. On som...

What should I do if the captain asked me for more money than what was stated in my confirmation?

If you book a trip on FishingBooker with the deposit option, part of the payment ...

What is the cancellation policy for my booking?

Captains set their own cancellation policies that determine the circumstances in ...

How do I file a best price guarantee claim?

If you've found the same trip with the same charter operator cheaper elsewhere on...

How does FishingBooker enforce the Best Price Guarantee?

In line with FishingBooker's Best Price Guarantee, if you find the exact same tri...

What is the Best Price Guarantee?

FishingBooker's Best Price Guarantee ensures that every trip advertised on our we...

How do I cancel my trip as a customer?

If you need to cancel your trip for any reason, you can do so any time before you...

What happens if I need to cancel because of an emergency or unavoidable circumstances?

You can cancel your booking at any time before your trip. Every cancellation requ...

Can I cancel a reservation I made accidentally?

There are two ways to cancel a reservation you made by accident, depending on whe...

What happens if I violate the cancellation policy?

If you cancel a reservation and violate the captain's cancellation policy or don'...

What do I do if my trip was canceled due to bad weather?

If your captain decides the weather conditions are unsafe, you can reschedule you...

What happens if the captain cancels my reservation?

If the captain is responsible for the cancellation of your trip, you will receive...

What happens if the captain doesn't show up for my trip?

In the unlikely event that the captain doesn't show up for your trip, FishingBook...

Do I get a full refund if I cancel?

If you cancel your reservation, a deposit refund is determined by the captain's c...

When will I receive a refund?

Once FishingBooker issues your refund, the time it takes for you to receive it de...

My trip was canceled, but I still don't see a refund on my statement.

If your captain was responsible for canceling your trip, or if you canceled in ...

My card was stolen, how do I get my refund?

If your trip was canceled and the refund has been issued to a stolen or lost card...

I used my credit for a trip that was canceled. Can I use my credit for a future trip?

If your trip was canceled due to one of the following reasons, you'll be able to ...

How can I use my credit?

If you've received credit from FishingBooker, you can use it towards your next bo...

How can I leave and edit reviews on FishingBooker?

Reviews help anglers decide which charter and which specific trip to book. That's...

Who can leave a review on FishingBooker?

Anyone who has been fishing on a trip with a captain listed on FishingBooker can ...

Can I hide my name on the review?

If you wish to hide your name partially or completely on a review you left on Fis...

Can I leave a review if my trip was canceled?

If your fishing trip was canceled, you will not have the option to leave a review...

How do I create a profile?

You can create a new account using your email address, Gmail account, or Facebook...

How do I verify my phone number?

To verify your phone number on your FishingBooker profile, follow these steps: Go...

How do I reset my password?

Please do not create a new account if you forgot your password or want to change ...

How do I deactivate or delete my account as a customer?

If you're a customer and want to deactivate or delete your FishingBooker account,...

How do I change my preferred language?

If you notice that FishingBooker is appearing in a different language or that you...

How do I change my email address as a customer?

Please do not create a new account if you want to use a different email address. ...

Get help finding a fishing trip that suits you, contacting your captain, and more.

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Popular Articles

How do I use search filters?

How do I save a charter I like?

How can I search for trips on wheelchair accessible boats?

How do I book a trip?

How long do I have to wait for the captain to reply to my booking request?

What is the status of my reservation?

What happens if my reservation request is declined or expires?

How does FishingBooker work?

What is Instant Book?

What is pre-approval?

What is a Special Offer?

How does FishingBooker enforce the Best Price Guarantee?

What should I wear on my fishing trip?

What is the Best Price Guarantee?

Is fuel included in the price?

Is there a toilet on board?

What's the minimum age for children on the boat?

How do I see where the boat is located?

Is fish cleaning included in the price?

What happens if we have bad weather?

Can pickup be arranged?

Can I bring alcohol on my trip?

How can I find out what's the weather like?

Can I keep the catch?

Do I need a fishing license?

What type of equipment is included?

Does my trip include drinks and snacks?

Is there parking available?

Where do I meet the captain?

How much should I tip?

How far out will we go?

How do I know what's biting?

Is the boat pet friendly?

What is the departure time?

How do I contact Customer Support as a customer?

Are food and drinks included in the price?

What happens if I violate the cancellation policy?

What do I do if I can't see my booking?

How do I change my booking as a customer?

Can I change the number of people in my reservation?

What is a booking change request?

How many times can I request to change my booking?

When will I receive a response to my booking change request?

How do I check the status of my booking change request?

What happens if the boat I booked is unavailable, but the Captain offered me a different one?

What happens with the reservation if the booking change request expires?

What happens with the reservation if the booking change request is withdrawn by the captain?

What happens with the reservation if the Booking Change Request is declined?

How do I withdraw my booking change request?

How do I respond to a booking change request as a customer?

What do I do if I can't see my booking?

How do I contact the captain?

What do I do if I can't get in touch with the captain?

How do I contact Customer Support as a customer?

Why are phone numbers masked?

What do I do if I can't see my booking?

I forgot something on the boat. What do I do?

What should I do if the trip I booked doesn't meet my expectations?

What is the deposit?

When am I charged for the reservation?

Can I pay the full price in advance?

How do I pay the remaining balance for my trip?

Is there a booking fee?

Is there an additional credit card fee?

Is there a military discount?

Does FishingBooker sell gift certificates?

I have a Groupon discount. How do I use it?

How do I become an affiliate partner?

What happens if I violate the cancellation policy?

What payment methods can I use to book a trip?