Your online reputation matters more than ever. A single bad review can spread across platforms and influence future customers. Here’s how to avoid common pitfalls and keep your rating sky-high in 2025.

1. Set realistic expectations about catching fish

Not catching fish is mentioned in 1 out of 3 negative reviews. Still, many 5-star reviews come from trips with no fish - because the experience was enjoyable.

Tips:

• Focus on creating a fun, memorable outing.
• Communicate clearly about target species, trip length, and what’s realistic.
• Offer alternatives when fishing is slow.

2. Always log booking changes

Rescheduling trips without updating the booking on FishingBooker is a top source of confusion and missed trips.

What to do:

• Use the “Booking Change Request” feature to officially reschedule.
• Once accepted, trip details, notifications, and calendars update automatically.
• You’ll have a clear record of the agreement, preventing misunderstandings.

3. Make sure the right captain is listed

Customers expect to go out with the captain shown on your listing. Surprises at the dock can lead to distrust and negative reviews.

Fixes:

• Clarify if you're a single guide or a multi-boat operation.
• Keep your Captain Bio up to date.
• Send us any updates you'd like to make to your listing description - we’ll take care of the rest.

4. Be accurate about amenities and boat details

Customers book based on what’s listed. When the boat or amenities don’t match, they often feel misled.

Avoid this by:

• Uploading current photos of your boat.
• Double-checking your trip descriptions, amenities, and basic info.
• Adding notes for things like live bait availability or A/C usage.

5. Provide great service, even when things go wrong

Unfriendly or inattentive behavior is one of the biggest deal-breakers for customers, and often leads to reviews on other sites, too.

Pro tips:

• Be polite, engaging, and helpful throughout the trip.
• Give a safety brief at the start- it builds trust and makes a great first impression.
• Stay present and involved during the trip.
   

Need help updating your listing or trips? Contact our support team and we’ll be happy to assist.