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What is the penalty policy for Instant Book cancellations?


    If you have enabled Instant Book on your listing, you are expected to keep your calendar up to date and to avoid double-booking. If a date is open, both we and your potential customers presume you are available.

    You will be penalized each time you cancel a trip booked via Instant Book. After three penalties, your Instant Book feature will be turned off. You can turn it back on, however, if you receive another penalty (your fourth), your Instant Book feature will be disabled for one year.

    You will not receive a penalty if you cancel a trip due to:

    • Bad or unsafe weather conditions.
    • A boat malfunction for a short notice booking (e.g. when a customer books a trip after 8 PM today, for tomorrow.)
    • A shared trip failing to meet the minimum number of people.
    • Emergencies and extenuating circumstances.

    *Short notice counts when a customer books a trip after 8 PM  for the following day.

    Please keep in mind that our Captain Relations Department manually reviews each cancellation and applies penalties to any which are due to incorrect availability.

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