You can cancel your booking at any time before your trip. Every cancellation request is carefully reviewed by our staff and processed according to the captain's cancellation policy.
If your booking is covered by our extenuating circumstances policy, you are eligible for a full refund of your deposit.
Once you are certain you will need to cancel the trip, follow these steps:
Desktop
- Log in to your FishingBooker profile.
- Click on Bookings in the top right part of the screen.
- Click Manage on the reservation you want to cancel.
- Choose Cancel Booking.
- Open the dropdown menu.
- Select Extenuating circumstances.
- Leave a note detailing your cancellation.
- Choose next until you reach the last cancellation screen.
- Select Yes, cancel.
Show me the steps on desktop
Mobile
- Log in to your FishingBooker profile.
- Click the
button in the top right corner of the screen. - From the drop-down menu choose My Bookings.
- Click Manage on the reservation you want to cancel.
- Choose Cancel Booking.
- Open the dropdown menu.
- Select Extenuating circumstances.
- Leave a note detailing your cancellation.
- Choose next until you reach the last cancellation screen.
- Select Yes, cancel.
Show me the steps on mobile
When our team processes your request, you will be notified via email and SMS.
What does the Extenuating Circumstances Policy cover?
Situations covered by the policy include, but are not limited to:
- Serious illness
- Death
- Government-mandated obligations
- Travel restrictions
- Natural disaster
- Political unrest
This policy only applies to cancellations initiated at least 24 hours before the trip was due to take place.
What happens if I qualify for an Extenuating Circumstances cancellation?
You will be offered a choice between a full refund of your deposit or FishingBooker credits of equivalent or larger value than your deposit.
Do I need to provide additional documentation?
Depending on the circumstance, we may ask you to provide additional details so we can confirm that you qualify for the Extenuating Circumstances Policy. We may ask for additional documentation in the following circumstances:
Serious illness: If you can’t complete your trip due to serious illness affecting you or a member of your party, we may ask you to provide a statement from a doctor, or other medical documentation.
Death: If a trip can’t be completed due to the death of a customer, family member or a member of the traveling party, you may be asked to provide a death certificate, obituary, news article naming the deceased, or a police report.
Government-mandated obligations: If you can’t complete your trip due to jury duty, court appearances, or other government-mandated obligations, you may be asked to provide a copy of the official notice.
Travel restrictions: If you can’t complete your trip due to road closures, flight cancellations, train cancellations, or other similar issues, you may be asked to provide confirmation of the cancellation or official proof that your movement is restricted or that you weren’t able to travel.
We’ll review any other circumstances that influence your ability to complete a trip. Among other things, we may not ask for additional documentation in case of:
- Political unrest
- Natural disasters
- Other unprecedented situations
If you don’t provide the required documentation within 15 days of making the cancellation, your cancelation may no longer qualify under the Extenuating Circumstances Policy. In that case, regular cancellation rules apply.
FishingBooker reserves the right, at its sole discretion, to amend the Extenuating Circumstances Policy. Any amendments shall not affect previous or pending claims made under previous Extenuating Circumstances Policies.