If there's a problem with your boat and you need to cancel, your customer is eligible for a full refund or a free rescheduled trip.
You are responsible for canceling the trip, and we will then inform the customer and process their refund.
To cancel a booking due to mechanical issues, follow these steps:
- Go to your Bookings.
- Find the trip you want to cancel and choose View Details.
- Select Cancel Booking.
- From the dropdown menu, choose Boat Malfunction.
- You'll then be given the option to suggest another date.
- If you still need to cancel, select Next until you're taken to the final cancellation screen.
- Choose Yes, cancel.
Show me the steps on desktop
Show me the steps on the My Trips app
We will process your cancellation request according to the information you provide us. If we determine that the cancellation was unavoidable, your listing will not be penalized and we will issue a full refund of the deposit to the customer.