Help Center

How do I cancel if my boat has mechanical issues?

    If there's a problem with your boat and you need to cancel, your customer is eligible for a full refund or a free rescheduled trip.

    You are responsible for canceling the trip, and we will then inform the customer and process their refund. 

    To cancel a booking due to mechanical issues, follow these steps:

    1. Go to your Bookings.
    2. Find the trip you want to cancel and choose View Details.
    3. Select Cancel Booking.
    4. From the dropdown menu, choose Boat Malfunction.
      • You'll then be given the option to suggest another date.
    5. If you still need to cancel, select Next until you're taken to the final cancellation screen.
    6. Choose Yes, cancel.


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    We will process your cancellation request according to the information you provide us. If we determine that the cancellation was unavoidable, your listing will not be penalized and we will issue a full refund of the deposit to the customer.

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