Help Center

How do I respond to a booking change request as a captain?

    Sometimes, after a booking is confirmed, your customer will ask to change some details of their reservation. This is often to do with the date or time of the trip, or the number of guests.

    Once you receive a Booking Change Request, you'll have 48 hours to respond. Respond by following these steps:

    1. Go to your Bookings.
    2. Find the booking in question under the Upcoming section and click on manage.
    3. Click Accept or Decline.
      • If you accept the request, the reservation will be automatically updated.
      • If you decline, the reservation will remain unchanged. You'll need to explain why you declined the request in the text box.


    If you don't respond within 48 hours, the request will be automatically declined, and the reservation will remain unchanged.



    In the event that the change will result in a difference in price, the customer will either be refunded the difference in the deposit or they'll pay additionally when submitting the request. 

    Was this article helpful?

    Related Articles

    • Can I change the date of my trip?

      You can request to change the date of your trip by making a Booking Change Reques...

      Read More
    • What do I do if a customer wants to change the type of trip?

      If a customer wants to change the type of trip they booked with you, you can eith...

      Read More
    • How do I change my booking as a captain?

      If you need to reschedule your trip date, change the departure time, number of gu...

      Read More