In case you need to issue a refund to a guest, you are only responsible for refunding the balance the customer paid directly to you.
As per FishingBooker's policy, the customer pays a deposit to reserve their trip date, and then pays the remaining balance to you on the day of the trip or one day prior. For multi-day trips, captains can ask for the remaining balance up to 60 days before the trip date.
If you already collected the balance and the trip has since been canceled, you can issue a refund via the customer's payment method. FishingBooker will refund the deposit payment.
Depending on who decided to change the trip details and the reasons why, FishingBooker will partially refund either you or the customer.
In case a trip is cut short and the customer's remaining balance is lower, please charge the new balance and contact us so that we may issue a partial refund of the deposit.
Please refer to the following example:
Original trip price: $800
Deposit paid to FishingBooker: $160 (20%)
Balance due to be paid to the captain: $640
New trip price: $400
Deposit FishingBooker should keep: $80 (20%)
Balance the captain should charge: $320
So in this case, once you collect $320 from the customer, just Contact us and let us know. Then we can partially refund the customer for the remaining $80 from their deposit.