Your reliability score reflects how consistently you follow through on bookings made through FishingBooker. It’s a key factor in how customers – and our platform – see your trustworthiness as a captain.
Why it matters
Captains with high reliability scores are more likely to rank well in search results. That means more bookings, better visibility, and stronger customer confidence. We want to highlight captains who customers can count on for a smooth, stress-free experience.
What affects your reliability score
Your score is based on how many FishingBooker bookings you successfully complete, compared to how many you cancel or decline.
The more trips you run as planned, the stronger your score.
Important: Cancellations due to bad weather, sudden mechanical issues, or other verified extenuating circumstances do not hurt your reliability score.
How to improve your reliability score
Keep your calendar accurate
- Regularly block out unavailable dates
- Add external bookings and personal events to avoid overlap
- Use calendar sync to keep everything up to date in one place
Avoid declines and unnecessary cancellations
- Make sure you’re ready to accept bookings before enabling dates
- If a trip type isn’t realistic anymore, remove it or update its details
- Double-check trip availability before confirming over the phone or through another channel
Follow through once a booking is accepted
- Once you’ve confirmed a booking, aim to complete the trip
- Reschedule instead of canceling if something unexpected comes up
- Communicate with the customer early if you anticipate any changes
Final tip
Reliability builds trust – with both customers and our team. The more dependable your booking history, the more likely you are to climb the rankings and fill your calendar.
Head over to your listings to make sure everything is up to date. Do that, and you'll see your bookings grow.