If you’re no longer able to take your customer fishing due to circumstances that are unavoidable, unexpected, and beyond your control, you may cancel under the option Extenuating Circumstances.
What does the Extenuating Circumstances Policy cover?
Situations covered by the policy include, but are not limited to:
- Serious illness
- Death
- Government-mandated obligations
- Travel restrictions
- Natural disaster
- Political unrest
What happens if I qualify for an Extenuating Circumstances cancellation?
Captains are eligible for penalty-free cancellations under the policy, meaning:
- Your Instant Book status won’t be affected
- Your listing's ranking won't be affected
- You will not receive an automatic cancellation review
How do I apply for an Extenuating Circumstances cancellation?
When you cancel your booking, select the reason "Other," followed by "Extenuating circumstances."
You'll be given the chance to offer the customer a different date. If you still want to cancel, make sure to tick the box saying, "I still need to cancel the booking," and provide as much information as possible regarding why you need to cancel.
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FishingBooker reserves the right, at its sole discretion, to amend the Extenuating Circumstances Policy. Any amendments shall not affect previous or pending claims made under previous Extenuating Circumstances Policies.