If a customer requests to cancel their reservation, we will process the request according to your cancellation policy.
If your policy is not breached
If a customer requests a cancellation without violating your cancellation policy, FishingBooker will issue them a full refund of their deposit payment.
If your policy is breached
If a customer requests to cancel a trip and violates your cancellation policy, FishingBooker will forward the customer's deposit payment to you.
If the customer requests a cancellation due to bad weather while breaching your policy, FishingBooker will check in with you before processing the cancellation request and issuing a refund.
The customer will get a refund of their deposit only once you confirm the trip was canceled due to bad weather.