Help Center

Booking Issues

    Categories and Topics

    Popular Articles

    • How do I change my booking as a customer?

      Booking Change Requests  allow you to make changes to reservations in terms of da...

      Read More
    • What happens with the reservation if the booking change request expires?

      If a  Booking Change Request is not responded to within 48 hours, it will expire....

      Read More
    • How many times can I request to change my booking?

      You can place a  Booking Change Request  as many times as you want. Keep track of...

      Read More
    • What happens with the reservation if the booking change request is withdrawn?

      When a Booking Change Request is withdrawn, the reservation remains as it was. Go...

      Read More
    • What happens with the reservation if the booking change request is declined?

      There are two possible outcomes when you place a Booking Change Request, dependin...

      Read More
    • How do I withdraw my booking change request?

      When you withdraw a Booking Change Request, your reservation will remain unchange...

      Read More
    • When will I receive a response to my booking change request?

      Once you place a Booking Change Request, you will receive a response within 48 ho...

      Read More
    • What is a booking change request?

      A Booking Change Request is a request that can be sent by either the captain or c...

      Read More
    • How do I check the status of my booking change request?

      You can check the status of your Booking Change Request on the Bookings page of y...

      Read More
    • What happens if the boat I booked is unavailable but the Captain offered me a different one?

      If your captain reaches out to offer a different boat to the one you booked, you ...

      Read More
    • How do I make a booking change request?

      Booking Change Requests allow you to make changes to reservations in terms of the...

      Read More
    • How do I respond to a booking change request?

      Sometimes, after a booking is confirmed, the other party will ask to change some ...

      Read More
    • Can I change the number of people in my reservation?

      Captains usually don't mind when customers change the number of people on a trip,...

      Read More
    • How do I contact the captain?

      Before you book a trip If you want to get in touch with the captain before placin...

      Read More
    • What do I do if I can't get in touch with the captain?

      To get in touch with your captain once you have a confirmed booking, you may use ...

      Read More
    • What should I do if the trip I booked doesn't meet my expectations?

      If the charter boat you booked doesn't meet your expectations, or you think there...

      Read More
    • I forgot something on the boat. What do I do?

      If you left something behind on the boat, contact the captain . If you are travel...

      Read More
    • How can I leave and edit reviews on FishingBooker?

      Reviews help anglers decide which charter and which specific trip to book, and so...

      Read More