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  2. Captain Support
  3. Manage Bookings

Manage Bookings

  • How do I withdraw my booking change request?
  • How do I know if I received a booking request?
  • How do I respond to a booking request?
  • How much time do I have to respond to a booking request?
  • What happens if I need to decline a booking request?
  • How do I contact the customer?
  • How does Instant Messaging work?
  • What are Saved Responses and how do I use them?
  • The customer isn't answering the phone. What do I do?
  • A customer has unrealistic expectations about their trip. What should I do?
  • A trip was booked with an incorrect price or commission. What do I do?
  • Commission was incorrect for a trip I booked. What do I do?
  • A customer showed up with more people than expected. What do I do?
  • A customer showed up intoxicated. What do I do?
  • Can I deny someone service based on safety reasons?
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