Captain Support
Getting Started
- How does FishingBooker work with captains?
- What is the commission?
- How will FishingBooker bring me bookings?
- How does ranking work?
- How many bookings do you send to my area?
- What is the cost of listing on FishingBooker?
Create a New Listing
- I signed up but I can't login. What do I do?
- How can I support customers with disabilities?
- How do I create a listing on FishingBooker?
- How do I add amenities to my listing?
- What should I write in the description?
- What photos bring in the most business?
Update Your Listing
- There is an error on the fishing calendar. How do I report it?
- How do I set the departure time for my trips?
- How do I duplicate my listing?
- How do I adjust the commission?
- How do I update my cancellation policy?
- What is the minimum age policy?
Pause/Activate Listing
Manage Bookings
- How do I contact the customer?
- How do I know if I received a booking request?
- How do I respond to a booking request?
- A booking was confirmed without my approval. Why?
- How much time do I have to respond to a booking request?
- Can I change the price of a pending or confirmed trip?
Cancellations
- What is the FishingBooker cancellation policy?
- What happens if my customer cancels?
- How do I cancel a reservation as a captain?
- A customer did not show up for their trip. What do I do?
- My boat has mechanical issues. How do I cancel?
- The trip was canceled due to bad weather. What do I do?
Calendar and Trips
- How do I update my calendar?
- How do I block off half a day on my calendar?
- How do I set flexible trip departure times?
- Can I update multiple calendars at once?
- Can I sync my FishingBooker calendar with another calendar?
- Can I sync my FishingBooker calendar with another FishingBooker calendar?
Manage Packages
- What is Instant Book?
- How do I turn Instant Book on or off?
- How do I edit my trip price?
- How do I find and manage my price settings?
- How should I choose my trip prices?
- How do I set a custom price for specific days, weeks, or months?
Payments
- How do I edit payment methods I accept?
- How do I give my guest a refund?
- Customer says they paid the full trip amount to FishingBooker. What do I do?
- How do I reimburse a guest for a problem or missing amenity during their trip?
- How do I add a Payout Method?
- What Payout methods are available?
Verification
- How do I join FishingBooker as a company or manage company info on an account?
- What documents do I need to provide to be listed on FishingBooker?
- Is providing identification to FishingBooker secure?
- What is verification and how can I get verified?
- How do I verify my phone number?
- How does being verified influence my listing?
Reviews & Reports
- How do reviews work?
- How do I invite my own customers to leave a review?
- Can I move a review from one listing to another?
- Can I delete or respond to a review I disagree with?
- How do star ratings work?
- How do I add a fishing report?
Your Profile
- How do I request a 10-99 form?
- How do I view my profile statistics?
- I want my Google ad removed. What do I do?
- I accidentally signed up as a customer. Can I change my profile?
- I have two accounts. Can I merge them?
- What should I do if I think someone has logged into my account?