Getting Started
- How do I list my business?
- Logging into Your Profile
- How do I choose my listing type?
- What happens once my listing becomes visible on FishingBooker?
- What should I include in my description?
- How do I join FishingBooker as a company or manage company info on an account?
Verification & Policies
- What is verification and how can I get verified?
- What documents do I need to provide to be listed on FishingBooker?
- Do I need to update my documents every year?
- How do I verify my phone number?
- Is providing identification to FishingBooker secure?
- How does being verified influence my listing?
Calendar & Availability
- How do I update my calendar?
- What is Instant Book?
- How do I update multiple calendars at once?
- How do I turn Instant Book on or off?
- How do I block a half day using the new calendar?
- Can I sync my FishingBooker calendar with another calendar?
Your Profile
- How do I contact Customer Service as a Captain?
- I signed up but I can't login. What do I do?
- How does FishingBooker communicate with me about my listing?
- I am a captain. How do I change my default email address?
- Can I add multiple phone numbers to my account?
- Can I add multiple email addresses?
Listings & Packages
- How do I list another boat?
- How do I change my rates?
- How do I snooze my listing?
- There is an error on my listing. How do I report it?
- How do I unpublish my listing?
- How do I change a locked listing?
Manage Bookings
- How can I check which bookings were made using Online Payments?
- How do I decline a booking request but offer alternative days/time slots?
- How do I download information about my past bookings?
- A booking was confirmed without my approval. Why?
- How do I send my customer a Special Offer?
- I'm a captain. How do I make a change to a confirmed reservation?
Payments
- What Payout methods are available?
- How do I find my payout Information?
- Can I choose my payout currency?
- How do I add a Payout Method?
- How do I change my default Payout Method?
- How do I change the payment methods I accept?
Cancellations
- What is the FishingBooker cancellation policy?
- How do I cancel a reservation as a captain?
- Can FishingBooker cancel my upcoming trips?
- What penalties apply if I need to cancel a reservation?
- I need to cancel a trip due to bad weather. What do I do?
- What happens if I need to cancel because of an emergency or unavoidable circumstance?
Reviews
- How often should I add a report?
- How do reviews work?
- How do star ratings work?
- How do I invite my own customers to leave a review?
- Can I copy my reviews from Facebook to my listing?
- Can I move a review from one listing to another?