Captain Support

Getting Started

• How does FishingBooker work with captains?
• What is the commission?
• How will FishingBooker bring me bookings?
• How does ranking work?
• How many bookings do you send to my area?
• What is the cost of listing on FishingBooker?

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Create a New Listing

• I signed up but I can't login. What do I do?
• How can I support customers with disabilities?
• How do I create a listing on FishingBooker?
• How do I add amenities to my listing?
• What should I write in the description?
• What photos bring in the most business?

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Update Your Listing

• There is an error on my listing. How do I report it?
• How do I change a locked listing?
• Why is the first photo on my listing locked?
• Why is my description locked?
• Why are my trips locked?
• Why did FishingBooker change my listing?

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Pause/Activate Listing

• How do I publish my listing?
• How do I unpublish my listing?
• How do I snooze my listing?
• Why was my listing deactivated?
• Can FishingBooker deactivate my account?

Manage Bookings

• How do I contact the customer?
• How do I send my customer a Special Offer?
• How do I know if I received a booking request?
• How do I respond to a booking request?
• A booking was confirmed without my approval. Why?
• How much time do I have to respond to a booking request?

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Cancellations

• What is the FishingBooker cancellation policy?
• What happens if my customer cancels?
• How do I cancel a reservation as a captain?
• A customer did not show up for their trip. What do I do?
• My boat has mechanical issues. How do I cancel?
• The trip was canceled due to bad weather. What do I do?

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Calendar and Trips

• How does Advance Notice work?
• How does the Booking Window feature work?
• How do I block a half day using the new calendar?
• How do I edit my availability on the new calendar?
• How do I update my calendar?
• How do I block off half a day on my calendar?

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Manage Packages

• What is Instant Book?
• How do I turn Instant Book on or off?
• How do I edit my trip price?
• How do I find and manage my price settings?
• How should I choose my trip prices?
• How do I set a custom price for specific days, weeks, or months?

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Payments

• How do I edit payment methods I accept?
• How do I give my guest a refund?
• Customer says they paid the full trip amount to FishingBooker. What do I do?
• How do I reimburse a guest for a problem or missing amenity during their trip?
• How do I add a Payout Method?
• What Payout methods are available?

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Verification

• How do I join FishingBooker as a company or manage company info on an account?
• What documents do I need to provide to be listed on FishingBooker?
• Is providing identification to FishingBooker secure?
• What is verification and how can I get verified?
• How do I verify my phone number?
• How does being verified influence my listing?

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Reviews & Reports

• How do reviews work?
• How do I invite my own customers to leave a review?
• Can I move a review from one listing to another?
• Can I delete or respond to a review I disagree with?
• How do star ratings work?
• How do I add a fishing report?

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Your Profile

• How do I contact Customer Service as a Captain?
• How do I deactivate my account as a captain?
• How do I request a 10-99 form?
• I only see my competitors' ads. Why is that?
• I am the new owner of a boat listed on the website. How do I take control?
• How do I view my profile statistics?

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